Delivery

We accept both international and domestic orders. Postage is calculated on the weight of the items added to the shopping cart. When you receive your order confirmation and your order has been shipped, you will receive a tracking number and link where you can track the status of your order. Delivery times vary on destination.

Estimated delivery times:

UK: 1 Business Day (Between 10am - 6pm)
Europe: 2 - 3 Business Days
Rest of the World: 3 - 4 Business Days

We offer free shipping for all UK orders over £140 and international orders over £300

For all UK orders below £140 delivery is charged at a flat rate of £5.50
For International orders below £300 postage costs vary by weight and location

Services Used:
United Kingdom: DHL Next Day
Europe and Rest of the World: DHL Air Services

Any customs import, export, brokerage fees or local taxes that are obtained by an International shipment are the sole responsibility of the customer. We have no control over these charges and they vary from country to country.

All orders placed on a Saturday and Sunday will be shipped and posted the following Monday. All UK orders placed on Friday will be shipped same day, but wont be delivered till the following week. We can arrange a Domestic Saturday delivery at an additional charge. Please contact us for more information.

For UK next day delivery please order before 2pm. We aim to ship all orders placed before 2pm same day.

Russian Customers: We currently only ship to Moscow, we will not ship to other Russian addresses due to ongoing issues in Russian customs clearance. Please contact us if you have any questions

Returns

To return your order to us do the following: Send an email to mailorder@present-london.com including your full name and order number as it appears on your order email confirmation. This is the email that you would of received when you completed your order.

Returned items must be unused, in original packaging, and with original garment tags still attached, they should be sent back to us within 14 days from the date of receiving the goods. Returns which do not have a form will take longer to process and may be refused.


Returned goods can be exchanged or refunded (this does not include original delivery costs).You are responsible for the cost of returning an item to us. We advise that you send the parcel fully insured to the full value of the goods and ensure the items are strongly packaged. Processed refunds may take up to 2-3 weeks.

Return Address

Present
140 Shoreditch High Street
London
E1 6JE
United Kingdom

International Returns

Important information for International customers. Please mark returned packages "Returned Items". Present London will incur import charges and taxes if this is not written on the package and customs form. Failure to write this and your return will also take longer to process.

Sale Items

Sale goods may be returned for a refund only within the 7 day 'cooling off period' from the date of your order. We regret that we are unable to offer refunds on any Sale items unless proven faulty after this period, sale items can be then only exchanged like for like or for credit note. Please contact us for further information. * your statutory rights are not affected.